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Delivery Information

UK Orders: Free Standard Delivery
This delivery will be made by DHL within 5 working days (for items in stock). You can track your order online during this time to find a scheduled delivery date.

UK Orders: Courier Pricing and Services available
Our standard delivery charges for UK Mainland Next Working Day Delivery via City Link are:

  • Deliveries before 9 am available at a delivery charge of £22.95 ex VAT
    (Not available to all postcode areas) **
  • Deliveries before 10:30 am available at a delivery charge of £15.95 ex VAT
    (Not available to all postcode areas) **
  • Deliveries before Noon available at a delivery charge of £11.95 ex VAT
    (Not available to all postcode areas) **
  • Afternoon deliveries from noon onwards, available at a delivery charge of £8.00 ex VAT
    (Not available to all postcode areas) **
  • Saturday delivery is available at a delivery charge of £22.95 ex VAT. Orders for Saturday delivery must be placed no later than 6.00pm on the prior Friday. (Not available to all postcode areas) **
  • Delivery to Scottish Highlands, Islands, Isle of Man and Scilly Isles is £15.95 ex VAT for a 2 to 3 day Mon - Fri delivery
  • Delivery to Northern Ireland is £19.95 and can take 2 to 3 business days
  • Parcel re-direction / collection requests - charges from £10 may apply
  • All items require a signature upon delivery
  • For our returns policy please see Terms & Conditions
** Note that premium guaranteed delivery services; eg before 10:30 am and Saturday delivery are not available to certain postcode areas that include the Channel Islands, Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland. Please telephone us for more details
UK Orders: Cut-off Times
STANDARD NEXT DAY DELIVERY INFORMATION
Order placed online or by telephoneStandard Next Day Delivery timescale
Monday before 2:30pmTuesday
Tuesday before 2:30pmWednesday
Wednesday before 2:30pmThursday
Thursday before 2:30pmFriday
Friday before 2:30pm †Monday
Saturday any time Tuesday
Sunday any timeTuesday
† Alternatively pay extra for a Saturday premium delivery if you order before 2:30pm on Friday (see below)
  • Standard Next Day Delivery applies to Mainland UK addresses* and delivery times using this service are usually between 0800 and 1700 via our chosen carrier - City Link
  • For even more convenience a variety of premium delivery services can be selected online or requested over the telephone that apply to most UK Mainland postcodes (see below)
  • In the event that we have any problems processing your order then despatch of goods may be delayed; we will always endeavour to contact you to advise of any such issues
UK Orders: About our Carriers, our Packing and our Packaging
Following customer feedback we use City Link, DHL and FedEx for our consignments.
We always endeavour to ensure that your parcel arrives safely and in a timely manner. We take particular care to ensure that goods are well packaged and attempt wherever we can to use recycled packaging and / or biodegradable materials.

VAT Free Orders
VAT will not be payable on orders which are to be dispatched outside of the EU. If you are a company based inside the EU (excluding UK) and wish to have the VAT removed, please state your VAT number in the special instructions box when creating your account. Please provide the sales agent with this information if you wish to order over the phone.
Please note that when ordering through the website, the VAT will not be deducted until we have verified the number provided and amended the total after the order has been submitted.